Fikra Labs is a dynamic technology company that's dedicated to providing top-notch solutions and services to our clients. Our commitment to excellence and innovation sets us apart in the industry.

Position Overview

We are seeking a Customer Support Specialist to join our team. As a Customer Support Specialist at Fikra Labs, you will play a crucial role in ensuring our clients receive outstanding support and assistance. Your dedication to customer satisfaction will contribute to our continued success.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing prompt and effective responses.

• Address customer concerns, resolve issues, and provide accurate information about our products and services.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with internal teams to address and resolve complex customer issues.

• Contribute to the development of support materials, such as FAQs and knowledge base articles.

• Identify trends in customer inquiries and provide feedback to improve our products and services.

• Strive to ensure a high level of customer satisfaction through every interaction.

Qualifications

• Bachelor's degree in Business, Communication, or related field (preferred).

• years of experience in customer support or a related role.

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities and a customer-focused mindset.

• Proficiency in using customer support software and tools.

• [Additional skills, certifications, or qualifications, if required].

Benefits

• Competitive salary and comprehensive benefits package.

• Health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off and holidays.

• Opportunities for professional development and career advancement.

• A supportive and collaborative work environment.